Shipping & Returns

Free Shipping

We are happy to offer free shipping to all orders $25 and above, shipping anywhere within the contiguous United States. If your order is under $25, there's a $5 flat rate fee to cover the cost of fulfilling small orders. If you live in Alaska, Hawaii, Canada or Mexico, we offer affordable shipping rates through USPS that are automatically calculated at checkout. 

Delivery Times

Please allow 1-2 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order. 

Expedited Shipping

If you need to expedite your order, please email hello@wildandwolf.com and we'll provide you with available options. 

International Shipping

We currently ship to the USA, Canada and Mexico. If you live outside North America, please visit store.wildandwolf.co.uk for international shipping. 

Order Cancellations & Changes

If you would like to cancel your order, please email hello@wildandwolf.com within 1 hour of placing your order. Since we try our best to process and ship your order as quickly as possible, any adjustments or cancellations after 1 hour cannot be completed.

If you would like to change items in your order, please call or email us to cancel your existing order within 1 hour. Then, you can place a new order for the correct items.

If you would like to cancel your order after the 1 hour grace period, please wait for your order to arrive and follow the return instructions below to receive a full refund.

If you would like to add to your order, please place a new order.

Returns

Our goal is to provide you with the highest quality products that you will love and adore. If there is any reason you are not completely satisfied with your purchase, we are happy to offer a refund, exchange or replacement within 30 days of your original order date. All returned items must be unused and in their original packaging. We do not provide pre-paid return labels​. You will be responsible for covering the shipping costs to return. Please email hello@wildandwolf.com to start the return process.

Refunds

Refunds will be issued in the original form of payment for the amount paid for the merchandise when returned within 30 days after the order was received. Merchandise must be returned in their original packaging and be new and unused in order to be eligible for a refund. Refunds will be issued for the full amount of the purchase. Shipping and handling charges are non-refundable. Please allow up to 5 business days for online refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.

Store Credit

Returns received after 30 days will be eligible for store credit. Merchandise must be returned in their original packaging and be new and unused in order to be eligible for store credit. Merchandise returned after 60 days from receipt will not be eligible for store credit. 

Damaged Merchandise

If you have received defective or damaged merchandise, please send a photo of the damaged item to hello@wildandwolf.com within 10 days of receipt for a refund or replacement. If you do not notify us within 10 days of receipt, credit or replacements cannot be issued. If you have additional return or exchange questions, please feel free to email us at hello@wildandwolf.com.

Exchanges

If you wish to exchange your purchase for different merchandise, please return the product(s) you'd like to exchange as instructed under "Returns" to receive a refund. Then, place a new order for the new product(s) you would like to order.

Final Sale

All items ending in $0.99 are Final Sale and cannot be returned or exchanged, no exceptions.